Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping Times

We carry all of our products in-stock in our warehouse, so when placing your order online you will know what is available for immediate shipping. All in-stock orders will be packaged and shipped within 2 business days of receipt of your payment. Most orders leave our warehouse the next business day! In order to process your order most efficiently, please remember to include an accurate email address and your telephone number.

Occasionally, we experience a delay in receiving an order from our vendors. In the event of a website stock error and an item is unavailable or back-ordered, we we will contact you prior to shipping your order.

The average order will take 2-10 business days to arrive to CEurope Union residents, and 10-14 days to worldwide residents. These shipping times are an ESTIMATE only and are not guaranteed. If you do not receive your parcel by the indicated "delivery standard" time as noted on your tracking email, please allow an additional 1-2 days before contacting us, particularly during busy holiday times. It's likely your parcel will arrive within 2 days of this timeframe. If you require faster service, please let us know! We will be more than happy to accommodate in any way we can.

Please note, the shipping time to worldwide residents is an ESTIMATE only as customs can sometimes delay a shipment by as much as 3-4 weeks.

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DHL International GmbH.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

TNT Holdings B.V. (TNT)

is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries.

United Parcel Service, Inc. (UPS)

is the world's largest package delivery company and a provider of supply chain management solution.

AB Lietuvos paštas

Largest provider of postal services in Lithuania. Offers not only postal, but also courier and financial intermediation services.

Express Mail Service (EMS)

is an international post for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal. Estimate shipping cost.

Can I track my order?

We rely on a global network of shipping partners (UPS, TNT, DHL) as well as local postal services (Lithuania Post) to get your order to your doorstep as soon as possible. Tracking details are always included in your Orders Details page as well as on the shipping email we send you.

Do you deliver to APO, FPO and DPO addresses?

Yes; however, due to the nature of these services, it may take more than 45 business days to receive your order. If possible, we recommend using a civilian address.

Where does my order ship from?

All merchandise is sent from our warehouse, Lithuania, Palanga.

Handling time?

One business day.

Will I have to sign for receipt of mail?

Yes, we send only registered singed for mail that requires signature, please make sure item is sent to a location where someone will be available to collect mail and sign for it during business hours.

What is average delivery time?

  • 2 - 4 business days courier mail.
  • 5 - 10 business days by mail within Europe.
  • 7 - 15 business days by mail rest locations.

What should I do if I still have not received my order?

  • Check tracking number you received via email.
  • Contact your local post. Mail is held in post for 1 - 2 weeks time, then sent back to sender.
  • Contact us.

Unclaimed mail?

Unclaimed mail is delivered back to sender, if you haven't received your order please contact us for re delivery.

Why is delivery taking so long?

International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take.

Are there any duties or taxes upon delivery?

Many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country. Most items clear customs with no hassle. However we cannot forsee or be held responsible for imposed taxes or other charges, shipments that are seized by customs officials, or seized for any duties, VAT, etc levied on our shipments by foreign governments.

Can I collect order in person?

Yes, you are able pickup order in our shopstore. Merchandise is stored in sealed packing in warehouse ready to be shipped or pickuped.