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Shipments and returns

Your pack shipment

All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Boxes are right sized and your items are well-protected.

Shipping Times

We carry all of our products in-stock in our warehouse, so when placing your order online you will know what is available for immediate shipping. All in-stock orders will be packaged and shipped within 1 business day of receipt of your payment. In order to process your order most efficiently, please remember to include an accurate email address and your telephone number.

The average order will take 6-11 business days to arrive to Europe Union residents, and 10-21 days to worldwide residents. These shipping times are an ESTIMATE only and are not guaranteed. Transit time may vary, particularly during peak periods.

If you require faster service, please let us know! We will be more than happy to accommodate in any way we can (UPS, DHL, TNT, FedEx).

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal.

Where does my order ship from?

All merchandise is sent from our warehouse located in Lithuania, Palanga.

Handling time?

One business day.

Will I have to sign for receipt of mail?

Yes, we send only registered singed for mail that requires signature.

What is average delivery time?

  • 2-4 business days courier mail.
  • 6-11 business days by mail within Europe.
  • 10-21 business days by mail rest locations.

What should I do if I still have not received my order?

  • Check tracking number you received via email.
  • Contact your local post. Mail is held in post for 1-2 weeks time, then sent back to sender.
  • Contact us.

Unclaimed mail?

Unclaimed mail is delivered back to sender, if you haven't received your order please contact us for re delivery.

Why is delivery taking so long?

International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take.

Are there any duties or taxes upon delivery?

International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take. You will be provided with a tracking number and a signature will be required upon the delivery.

Can I collect order in person?

Yes, you are able pickup order in our shopstore. Merchandise is stored in sealed packing in warehouse ready to be shipped or pickuped.

Return procedures:

If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it for credit to your account, exchange, or adjustment. Shipping and handling fees cannot be refunded.
Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges. Regular shipping charges apply to all exchanges.

All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 5 business days to process once the item is received.